We believe in the power of small business.

Who Is PrimePay ?

Our Why

Our Why

We believe in the power of small business. Small businesses fuel our economy, create jobs for millions of Americans and provide opportunities for consumers to support their local community. Not to brag, but our clients are killing it. Over 70 percent of them contribute to charity. That, plus the amazing work they're doing in their local communities is certainly worth celebrating.

Our How

Our How

Our payroll and HR service models and robust resources help clients spend less time on back-office tasks. Small business owners know how to run their business - well. The less time they have to spend doing tasks like payroll or taxes is more time they can spend doing what they love. We're with them every step of the way. 

Our What

Our What

Our products were designed with small businesses' unique needs in mind. We're more than just payroll. Our other solutions include: HR solutions, Time Clock, benefits administration, and compliance. Each offering allows us to empower clients to easily manage their employees throughout the entire hire to retire process. 

Net Promoter Score

What is NPS?

NPS stands for Net Promoter Score. NPS is a metric that measures the loyalty of customers/clients to a company. Have you ever made a purchase online and received an email soon after asking: "how likely are you to recommend our company to a friend?" Well, that is a NPS measurement question.This question is typically based on a scale of 0-10 and is reported with a number from -100 to 100. 

How does PrimePay rank?

PrimePay is fortunate enough to be in a very good position with our NPS. Over the last 12 months our customers have given us a Net Promoter Score of 57. That's a lot of happy PrimePay clients!

To put that into perspective, Customer.Guru reports that tech giant Apple has an NPS of 47 and Microsoft has an NPS of 45. NPS Benchmarks powered by CustomerGauge reports that B2B Service Providers in the Human Resources space have an average NPS of 56. It's nice to be above average.